P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Berlin with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
The journey time from Berlin-Brandenburg Airport to the city centre varies between 50 and 70 minutes. We recommend booking your pick up 3 hours ahead of time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

8.10 / 10

8.14

4,649 reviews | 59,955 travellers

5 out of 4,649 reviews

01 / 01 / 2023

Charlotte

United Kingdom

Airport transfer

I travelled with teenagers

12 / 01 / 2022

Anonymous

Newcastle Upon Tyne, United Kingdom

The driver was punctual, very courteous and friendly. However, the car was not very clean, had a home made plastic screen between the driver and rear passengers- appreciate that this was for Covid protection- but this was not very clean and obscured and distorted the forward view. We have used private transfers in a number of cities across Europe but both of our experiences with Civitatis on this trip were not the best and will certainly affect our future choices.

Our local team ensures that the vehicle is fully cleaned and disinfected before and after each transfer. We rely on the consideration of passengers to help keep it that way, and we apologize if there was any oversight in this regard. We take your comments into account to continue improving.

11 / 27 / 2022

Anonymous

United Kingdom

Unfortunately there was a mix up. At the airport the driver used my contact number butt displayed another clients name. This led to over 20 minutes delay before it was sorted

We have confirmed that the driver was guided by the information of your reservation. We are sorry if there was any confusing information and the inconvenience caused.

I travelled with my partner

09 / 09 / 2022

Sarah Holland

Marbella, Spain

Very smooth drive and the driver was very helpful and polite

I travelled with teenagers

08 / 21 / 2022

Carmen

Murcia , Spain

It was a great time! The men was so polite and we felt so secures with him. Thank you so much!

I travelled with my partner

Show all the reviews