Berlin Boat Tour - Reviews

Our customers' reviews

All our reviews have been written by customers who have booked with Civitatis.

These are genuine reviews written by our customers. All customers that reserve our activities will receive an email so that they can review the activity and share it with other travelers.

Customer scoring

Type of traveler

Person traveling alone (6)

Couple (34)

Group of friends (27)

Family with small children (8)

Family with adolescent children (24)

10 / 13 / 2021

Derek Redican

Newbridge, Ireland

Terrible. The boat never turned up at the displayed time. Actually it never turned up at all. I had to buy new tickets from an alternative provider and incurred a financial loss as a result.

We have checked that the times and places for the start of this activity had been updated and we had not been informed of this, so the information on our website was wrong. We are sorry for any inconvenience caused. The corresponding refund has been processed.

I travelled with teenagers

12 / 25 / 2018

Zoi Bista

Athens, Greece

I travelled with teenagers

10 / 28 / 2021

Manivong

Obernai, France

I had booked 2 tickets for a one hour boat trip for Thursday, October 28th. I found the supplier on the Web and Civitatis .com sent me a confirmation. It said we could embark at Nikolaïviertel. It is a LIE! There are no boats stopping there. There is just a big sign which tells people at what time they can take a boat. irreführende Werbung! Although advertized there, there are NO boats stopping at Nikolaïviertel. Time wasted & stress. Later on the boat in was NOT in French. BAD.

Sentimos mucho las molestias causadas. Esta actividad no está operando actualmente, pero se está haciendo todo lo posible por recuperar el servicio de cara a 2022. Lamentamos no haberte informado de la situación con anterioridad. Se ha realizado el reembolso correspondiente.

I travelled with teenagers

10 / 17 / 2021

Paulo G Sousa

Portugal

I travelled with my partner

10 / 02 / 2021

David Sanchez Castro

Madrid, Spain

I travelled with teenagers

08 / 19 / 2021

Enrique

Irun, Spain

No hubo ni auriculares ni traduccion al ingles ni castellano por los altavoces donde explicaban los sitios por los que pasaba el barco.

Sentimos que no pudieras disfrutar de esta actividad como estaba previsto. El proveedor no incluía la audioguía en el precio, pero no nos había informado de ello. Se ha tramitado la compensación oportuna y se harán las modificaciones necesarias en la actividad para que no se vuelva a repetir.

I travelled with my partner

08 / 11 / 2021

Daniela

Milano, Italy

La audio guida in italiano non funzionava. Nessun supporto dallo staff.

Nel caso in cui un'audioguida non funzioni, è necessario comunicarlo in loco al fornitore del servizio, per cercare una soluzione tempestiva. Ci dispiace sapere che l'esperienza non sia stata di vostro gradimento.

I travelled with teenagers

08 / 11 / 2021

María José Bercebal Guerrero

Ciudad Real, Spain

1. El embarcadero al que nos dirigimos estaba cerrado. Nos costó media hora llegar al otro. 2. Los horarios no coincidían ni de lejos con los publicados. Tuvimos que esperar 1 hora. 3. No nos proporcionaron ni cascos ni audioguias. 4. Los comentarios no fueron en español, NI TAN SIQUIERA EN INGLES. Sólo en alemán. O SEA, PERDIMOS MAS DE MEDIO DIA PARA NADA porque no nos enteramos de nada y encima tuvimos que pagar. Un verdadero TIMO y una MENTIRA detrás de otra en las condiciones del bono.

Sentimos que la experiencia no se desarrollara como estaba previsto. Se ha informado a los responsables pertinentes y se tomarán las medidas oportunas para que esta incidencia no se vuelva a repetir. Se ha realizado una compensación por las molestias causadas.

I travelled with my partner

03 / 10 / 2020

Maydo Lp

Granada, Spain

Hola, todo muy bien con nuestra audioguia y a pesar del mal tiempo , se estaba muy cómodo en el barco, personal muy atento, gracias, un saludo! Translate this opinion into English.

Hello, all very well with our audio guide and despite the bad weather, it was very comfortable on the boat, very attentive staff, thanks, greetings! Opinion translated. Show original.

I travelled with friends

02 / 23 / 2020

Antonio

Palma De Mallorca, Spain

I travelled with my partner

02 / 23 / 2020

Anonymous

Bilbao, Spain

Sugiero que mejoren la versión española del audioguía. Translate this opinion into English.

I suggest that they improve the Spanish version of the audio guide. Opinion translated. Show original.

I travelled with friends

02 / 22 / 2020