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Transfers in Berlin

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

Type of traveler

Person traveling alone (167)

Couple (363)

Group of friends (269)

Family with small children (84)

Family with adolescent children (189)

See only reviews with text

09 / 09 / 2022

Sarah Holland

Marbella, Spain

Very smooth drive and the driver was very helpful and polite

I travelled with teenagers

08 / 21 / 2022

Carmen

Murcia , Spain

It was a great time! The men was so polite and we felt so secures with him. Thank you so much!

I travelled with my partner

08 / 16 / 2021

João Proença

Sesimbra, Portugal

This people are great. We had a problem with our bags and because of that we were very late but the driver was still waiting for us with a smile on his face. The van was clean And the driving was smooth. Thank you very much for this welcome in germany…

I travelled with small children

02 / 28 / 2020

Yerko

Santiago, Chile

The driver waited me until I get the luggage. He was very polite, the car clean

I travelled by myself

02 / 09 / 2020

Paul

London, United Kingdom

Our flight was an hour late, driver waited, helped with luggage and assembled car seat.

I travelled with small children

11 / 03 / 2019

Anonymous

Helsingborg, Sweden

Experience was good overall, but some comments: Driver was late but did call. Registration number and car different in booking than what actually showed up, a but confusing.

I travelled with my partner

02 / 11 / 2019

Chris Fitzpatrick

Carluke, United Kingdom

Driver was very courteous, knowledgable about Berlin and an excellent driver. Felt very comfortable, safe and made the journey in good time.

11 / 26 / 2018

Gary

Whitehaven , United Kingdom

Chauffeur was very efficient and courteous. Stress-free transfers both from/to the airport. Thank you

11 / 23 / 2018

Gary Woollard

Whitehaven , United Kingdom

Driver was courteous and efficient

03 / 20 / 2017

Anonymous

Madrid, Spain

WAS A GREAT DETAIL TO HAVE A DRIVER IN THE NATIVE LANGUAGE THANKS A LOT HIGH PROFESSIONAL DRIVER

04 / 22 / 2016

Jill Jimenez

México , Mexico

The driver showed always a great attitude, always focused to offer a great customer service. The unit was clean and in good conditions. We'll definitely use this service again and recommend it to all my traveler friends.

10 / 29 / 2015

Anonymous

Valencia, Spain

The driver had no money for arranging the payment and he was no giving back the extra money. The bill was 38 and he had no change and was not giving options. This is a good way of ensuring 2 euros tip. But in my opinion is a trick to get extra money. I will never recomend this service to any related traveler and i will post my opinion in trip advisor as soon as i arrive at home. It was a real unprofessional and shameful attitude from the driver.

¡Gracias por tus comentarios! Dado que el precio que hay que pagar se conoce en el momento de realizar la reserva, recomendamos llevarlo justo en la medida de lo posible ya que aunque los conductores procuran llevar cambio, a ciertas horas es más complicado tenerlo.

I travelled by myself

11 / 27 / 2022

Andrés

Madrid , Spain

Muy puntual y todo correcto Translate this opinion into English.

Very punctual and everything correct Opinion translated. Show original.

I travelled with friends

11 / 26 / 2022

Oscar Javier Avendano

Medellin, Colombia

la mejor Translate this opinion into English.

the best Opinion translated. Show original.

I travelled by myself

11 / 18 / 2022

Anonymous

Valencia, Spain

El avión y la recogida de maletas tuvo mucho retraso y el chofer nos estuvo esperando sin problemas.

I travelled with friends

11 / 08 / 2022

Carlos Arce

Bogotá , Colombia

No llegaron nunca a recogernos, estuvimos dos horas esperando. Nuestro vuelo llegó con normalidad y fuimos de los primeros en salir. Tuvimos que coger otro transporte que nos costó 50 euros.

El proveedor nos ha indicado que el conductor asignado esperó 1 hora para poder realizar la recogida. Por favor revisen adjunto a este email donde pueden comprobar que el conductor realizó varios intentos de llamadas con el fin de poder localizaros lo antes posible y así poder realizar el correspondiente traslado e intentó contactar contigo. Sentimos si no pudiste encontrarte con él. Aun así, tomamos nota de tus comentarios para que nos ayuden a seguir ofreciendo el mejor servicio posible.

I travelled with my partner

11 / 08 / 2022

Manuel

Spain

Llego tarde, llamé varias veces al teléfono de contacto sin respuesta.

Sentimos que el conductor no pudiera estar afuera esperándote en el momento de vuestra llegada, así como si tuvo algún problema para comunicarse contigo. Nos encargaremos de que no vuelva a suceder. Nos alegra saber que, finalmente, el servicio pudiera realizarse.

11 / 05 / 2022

Maria Soledad

Buenos Aires, Argentina

Puntual y cómodo. Translate this opinion into English.

Punctual and comfortable. Opinion translated. Show original.

I travelled by myself

11 / 01 / 2022

Anonymous

Spain

Bien Translate this opinion into English.

Good Opinion translated. Show original.

I travelled with small children

10 / 31 / 2022

Daniel

Spain

Debido a cambios en la salida del vuelo No pudimos esperar al conductor. Mis intentos por contactar con Civitatis para comunicar nuevo horario fueron imposibles, a día de hoy sigo sin recibir respuesta, causándome gastos adicionales y molestias al conductor que al no poder comunicarme con el se presento en el hotel sin poder ofrecer su servicio, el cumplió, ustedes no. Nunca volveré a usar su servicio.

Hemos averiguado que escribiste al proveedor del traslado a través de nuestra plataforma. Estos mensajes, sin embargo, no nos llegan a nosotros. En cualquier caso, los avisos deben de hacerse con un mínimo de 24 horas de margen para reorganizar los servicios. Para próximas ocasiones, te rogamos que nos escribas a reservas@civitatis.com, o nos llames al +34 910 78 05 07. En este caso, rogamos reclamar a la compañía aérea por el adelanto de la salida del vuelo.

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