Berlin WelcomeCard - Reviews

Rating of the activity

9 / 10

9.0212569316081 2,705 reviews | 31,519 travellers

21 traveler-submitted photos

Customer scoring

1901

561

149

Type of traveler

Traveling alone (307)

Couple (936)

Group of friends (394)

With small children (160)

With older children (359)

Reviews from real clients who booked our products.

See only reviews with text

May / 12 / 2023

Anonymous

May / 12 / 2023

Jose David

Las Palmas De Gc, Spain

I travelled with my partner

Realmente vale la pena. Un acierto adquirirla Translate this opinion into English.

Really worth it. A success to acquire it Opinion translated. Show original.

I travelled with my partner

May / 11 / 2023

Maria Carmen Rodríguez Nuñez

Badalona, Spain

Compré la targeta de 72h. y según información, se tenía que validar solo la primera vez, pero me enviaron la targeta con el con el horario ya fijado de 08:00h. a 08:00h pero nosotros llegábamos a Berlín a las 17h, y volvíamos a las 17h por lo que a la vuelta al aeropuerto tuvimos que comprar un billete de tren!! además en las mejores atracciones no aplicaba el descuento.

I bought the 72h card. And according to information, it had to be validated only the first time, but they sent me the card with the time already set at 08:00. at 8:00 a.m. but we arrived in Berlin at 5:00 p.m., and returned at 5:00 p.m., so when we got back to the airport we had to buy a train ticket! In addition, the discount did not apply to the best attractions.

Todos los datos de la tarjeta están en nuestra web para que sean tenidos en cuenta antes de hacer la reserva. Sentimos si no has podido verlo con la antelación debida. Translate this opinion into English.

All the card details are on our website so that they are taken into account before making the reservation. We are sorry if you have not been able to see it in due time. Opinion translated. Show original.

May / 10 / 2023

Daniel Alejandro Torres Rondón

Spain

I travelled with my partner

Excelente, un viaje increíble y acompañados de una empresa que se ha portado sumamente serio. Translate this opinion into English.

Excellent, an incredible trip and accompanied by a company that has behaved extremely seriously. Opinion translated. Show original.

I travelled with my partner

May / 09 / 2023

Anonymous

May / 08 / 2023

Anonymous

Madrid, Spain

I travelled with my partner

Berlín welcome card es muy útil, no tienes que preocuparte de estar comprando billetes de transporte público, en mi caso el bono electrónico que me enviaron ,estaba útil desde las 8 de la mañana del día solicitado ( no sé porqué) yo llegué a Berlín a las 11 de la mañana, cogi una tarjeta de 72 h, con lo cual la tarjeta caducó a las 8 de la mañana y yo me fui de Berlín a las 10 , con lo que tuve que pagar aparte el transporte al aeropuerto. Creo que lo normal sería activar la tarjeta a la llegada

Berlin welcome card is very useful, you don't have to worry about buying public transport tickets, in my case the electronic voucher that they sent me was useful from 8 in the morning of the requested day (I don't know why) I arrived in Berlin at 11 in the morning, I took a 72-hour card, so the card expired at 8 in the morning and I left Berlin at 10, so I had to pay separately for transportation to the airport. I think the normal thing would be to activate the card on arrival

I travelled with my partner

El proveedor local intenta que la actividad esté a la altura de las expectativas de todos los participantes. Sentimos que este no haya sido tu caso. Se tendrán en cuenta tus comentarios de cara a mejorar el servicio. Translate this opinion into English.

The local supplier tries to make the activity live up to the expectations of all the participants. We are sorry that this was not your case. Your comments will be taken into account in order to improve the service. Opinion translated. Show original.

May / 05 / 2023

Miriam Elisabet

Tandil, Argentina

I travelled with friends

Excelente opción para moverse tranquilamente por Berlín, ya que tiene una red de transporte público muy bien planificada para llegar a cualquier punto de interés. Translate this opinion into English.

An excellent option to move around Berlin quietly, as it has a well-planned public transport network to reach any point of interest. Opinion translated. Show original.

I travelled with friends

May / 05 / 2023

María Antonia Colado Prieto

Madrid, Spain

I travelled with teenagers

Primero, reclamé pues no me llegó el código QR. Solución: cancelar y volver a pagar los 120€, ya he recibido el primer abono pero durante días tuve que soportar el gasto de 2 compras. Segundo, la información disponible para comprar especificaba que se activaría a la hora del primer uso, compré un bono de 3 días para que me cubriera desde mi llegada al aeropuerto y la vuelta . Mi sorpresa fue que los online van de 8:00 am a 8 am. No lo puede utilizar para la vuelta, por lo que no me compensó.

First, I complained because I did not receive the QR code. Solution: cancel and pay the €120 again, I have already received the first payment but for days I had to bear the cost of 2 purchases. Second, the information available to buy specified that it would be activated at the time of first use, I bought a 3-day pass to cover me from my arrival at the airport and back. My surprise was that the online ones go from 8:00 am to 8 am. You cannot use it for the return, so it did not compensate me.

I travelled with teenagers

Sentimos los problemas que has tenido derivados de un error por nuestra parte. Nos consta que se pudo subsanar rápidamente, pero las transferencias bancarias tardan unos días y no dependen de Civitatis. En cualquier caso, tendremos en cuenta tus comentarios de cara a mejorar el servicio. Translate this opinion into English.

We are sorry for the problems you have had resulting from an error on our part. We know that it could be corrected quickly, but bank transfers take a few days and do not depend on Civitatis. In any case, we will take your comments into account in order to improve the service. Opinion translated. Show original.

May / 05 / 2023

Anonymous

Spain

I travelled with friends

May / 02 / 2023

Olga Lucia Caicedo

Mississauga, Canada

I travelled with my partner

una experiencia increible con los guias de los 2 tours escogidos. Muy completa la informacion de cada uno de los sitios que recorrimos. Translate this opinion into English.

An incredible experience with the guides of the 2 chosen tours. Very complete information on each of the sites we visited. Opinion translated. Show original.

I travelled with my partner

Apr / 29 / 2023

Katty Toussaint

Belgium

I travelled with teenagers

Arrivés à l'aéroport, nous avons présenté les documents reçus par mail (vouchers). On nous dit que ceux-ci ne sont pas valables il faut un QR code (que je n'ai pas reçu). J'essaie de joindre Civitadis mais en vain. Après 6 heures d'échanges par whatsapp je reçois enfin les fameux QR codes. Il est indiqué "à faire valider la première fois" mais on ne dit pas où. Après avoir arpenté la gare de long en large, quelqu'un nous dit que c'est déjà validé. Bref, de nombreuses heures perdues !!!!

I travelled with teenagers

Le code QR se trouvait dans la pièce jointe au format pdf que nous avons envoyée dans l'e-mail de confirmation du service, un jour avant la date choisie. Lorsque nous vous avons contacté par Whatsapp, notre équipe vous les a renvoyés. Nous sommes sincèrement désolés pour toute confusion qui aurait pu survenir à cet égard. Nous continuerons à travailler pour éviter de tels incidents.

Apr / 27 / 2023

Anonymous

Spain

I travelled with teenagers

Cogimos la de 5 días ABC, transporte ilimitado incluido el trayecto del aeropuerto. Sin duda vale la pena, pudimos disfrutar de Berlín sin problemas. Translate this opinion into English.

We took the 5-day ABC, unlimited transportation including the airport ride. Definitely worth it, we were able to enjoy Berlin without any problems. Opinion translated. Show original.

I travelled with teenagers

Apr / 24 / 2023

Mary Jo Perdomo

Puerta Rico, The United States

I travelled by myself

Apr / 24 / 2023

Emilie Mérour

Epinay Sur Orge, France

I travelled with teenagers

Apr / 22 / 2023

Franco Del Buono

Roccasecca Fr, Italy

I travelled with small children

Servizio puntuale degli autobus, sconti effettivi Translate this opinion into English.

Punctual bus service, effective discounts Opinion translated. Show original.

I travelled with small children

Apr / 21 / 2023

Umberto Cundari

Napoli, Italy

I travelled with small children

Apr / 21 / 2023

Anonymous

Spain

I travelled by myself

Super

I travelled by myself

Apr / 21 / 2023

Anonymous

Apr / 20 / 2023

Tommaso Viterbo

Milano, Italy

I travelled by myself

Miglior soluzione Translate this opinion into English.

Best solution Opinion translated. Show original.

I travelled by myself

Apr / 18 / 2023

Anonymous

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Berlin WelcomeCard - Reviews

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